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FAQ

This section will answer many common questions about renting!

 

How soon do I have to place my order?
The sooner the better! Renting is always based on availability, so it's always in your best interest to book as far ahead as possible. As soon as you book, the items are guaranteed yours. You can always adjust the numbers up and down as you get closer to the date with as much notice as possible. We strive to be flexible and can most often make changes (within reason) up until 48 hours before delivery or customer pick up.

Some of the more popular items such as champagne fountains, wedding arches and candelabra, should be reserved early. You should be planning one or two months in advance, or earlier, if possible. For small orders, usually a week or two is sufficient.

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Do you need a booking deposit when I place my order?
You can place your order either over the phone or in person at our store. We do have everything on display in our rental showroom, so it does make decision making all the easier. However, we can certainly enter your reservation over the phone. Either way, we do require a booking deposit equal to 50% of your total order within 10 days of booking. This can be accomplished by charging it to a credit card (we take Visa and MasterCard) over the phone, mailing in a cheque, or dropping by our store within the next 7-10 days with other methods of payment. This deposit will be refunded only if your order is cancelled at least sixty days prior to the date of the function. If you should cancel on less than 60 days notice, the reservation deposit is forfeited.

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How does rental pricing work?
Rates are quoted for a daily, single use rental. We normally allow a 72-hour period to accommodate delivery and pickup. Items rented for a typical weekend event would be delivered the day prior and picked up on Monday. If you require a longer rental period, this must be arranged at the time of reservation. Please contact us for rate information. All charges are for time out, whether the items are used or not. Prices are subject to change without notice.

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Will I get some money back if I don't use everything?
Unfortunately, no. All equipment, dishes and glassware that leaves our warehouse must be washed on return whether it was used or not. This is a health regulation that we strictly adhere to and hope you will appreciate. We must therefore, charge for all items regardless of whether they were used. Rental charges are based on time out, not time used.

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Do I have to wash the dishes, glassware and flatware?
We take care of the washing for you, but rinsing or scraping dishes of all food is suggested. All dishes/cutlery should then be returned to the shipping containers provided with proper packing materials. All glassware should be emptied and replaced brim up in the boxes provided.

Linens should be shaken free of food and confetti. Don't pack them in a plastic bag if they are wet because they will mildew over the course of a weekend. If any linen or skirting is damaged, burned or gets mildewed, the replacement cost will be charged.

Tables and chairs should be folded and stacked neatly at their point of delivery if they were delivered. Additional charges will be added if items are not neatly arranged at this point.

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What if I break something?
We charge for breakage, missing or weather damaged items at retail replacement value. We do offer a damage waiver of 8% on the breakable items on your order, so that you don't have to worry about small amounts of breakage (up to a limit of $ 100.00) This is like a small optional insurance policy. The damage waiver does not cover loss. There are limitations to the damage waiver depending on what you're ordering so please call our office for details concerning your specific rental order. Shortage must be reported prior to the event or the invoice quantities will be considered received.

Responsibility for rental items remains with the customer. All items should be secured and protected from harmful weather conditions, theft or damage. Please treat these, as with all rental goods, as if they were your own.

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Do you deliver my order or do I pick it up?
We can deliver the items, but it is an additional charge. Delivery charges are based on the total number of pieces in the order - crates, boxes, tables, chairs, and so on. Once we have the order finalized we could certainly let you know how much delivery would be.

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I've decided I want my order delivered. When will it come?
We can guarantee at time of booking either an AM or PM delivery.

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Do you rent tents?
We do have small 10' x 10' canopies available, but if you were looking for something larger, you might want to try a tent rental company. We do specialize in everything that goes under the tent, though: tables, chairs, china, glassware, beverage fountains, candelabra, etc. We also carry a full line of paper and plastic partyware, including plates, napkins, decorations & more!

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I can't find what I'm looking for. Now what?
We are constantly adding new items to our rental inventory. If the item or service you want is not listed, please call and ask, we probably have it or know where you can look next.

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I've got a price from a competitor and its lower, will you match it?
Since the quality of manufacturers goods will vary widely, basing your rental decisions solely on price can often lead to disappointment. Before you book your order with any rental company, we encourage you to visit their showroom personally. Your upcoming event is certainly very important to you, investigating the rental company you will be trusting ought to give you peace of mind. Remember, when trying to cut costs, make certain you're not also cutting out the most valuable part of any job: service.

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What are your store hours?
We are open Monday thru Friday from 8:30am to 6:00pm (Thursday evenings until 8:00pm) and Saturday 10:00am to 6:00pm. All rental pick-ups and returns must be made between 8:30am to 5:00pm Monday thru Friday, and 10:00am to 6:00 pm on Saturday.

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What methods of payment will you accept?
We accept Cash, Debit Card, Visa and Mastercard.

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What are your full terms and conditions?

RATES – All rates are for time out, whether used or not, so please make your selections carefully.
Rental rates quoted above are daily, or single use rates unless otherwise noted. Most items are rented on a “one occasion” basis (pickup the day before, and return the day after the function). Items being rented for Saturday or Sunday may be picked up on Friday and returned on Monday. If you desire to use rental items for a longer period of time, please call us for our long term rates. All applicable taxes are extra. Rates are subject to change without notice.

RESERVATIONS – A reservation booking deposit of 50% of the rental is required on all orders. This deposit will be refunded only if your order is canceled at least sixty days prior to the date of the function. If you should cancel on less than 60 days notice, the reservation deposit is forfeited.

PAYMENT – All fees for rentals, merchandise, services, and applicable taxes are payable prior to or upon receipt of order. We accept cash, Interac, Visa, MasterCard and cheques. A valid credit card is required as security on all rental transactions. Valid I.D. is required when order is picked up.

DELIVERY / PICKUP INFORMATION – Delivery and pickup charges quoted are for first-floor delivery. There is an additional charge for beyond the first-floor. In order to provide efficient and dependable delivery service to all our customers, 24-48 hour notice is generally required. We will, however, provide unscheduled emergency delivery and pick up service whenever possible.
Delivery must be made to, and equipment must be kept in, a sheltered location protected from the elements. We require that all deliveries be signed for by a responsible adult as responsibility for the equipment remains with the customer from the time of delivery to the time of pick up.
If the equipment is unavailable for pick up when our truck arrives, there will be an additional charge levied plus any additional rental charges that may accrue.

IMPORTANT!! Please check and count your order upon receipt
and notify our office at once of any discrepancies. Phone (204) 786-8756.

CLEANING – You will receive all rental items clean and ready for use. Special containers are provided for your china, glassware, etc., to ensure that you receive your items sterilized, undamaged, sparkling and table ready.
All returned glasses, cutlery, china, etc. need not be washed; only scraped and returned in the original containers.

LINENS – Linens should be refuse free and dried prior to return to prevent staining and mildew. Each linen will be inspected upon return. Customer is responsible for mildew damage to linens, and for damage due to cigarette burns, stains which cannot be removed, and damage due to misuse.

LOSS OR DAMAGE – The customer is responsible for all equipment rented from the time of receipt until the time of return. Please be sure that all rental equipment is secured when not in use, and protected from the weather. Check with the management of rented halls to make sure they will take care of this for you.
We do charge for missing or broken items. China, glassware, etc. will be considered broken if returned chipped. If you should discover a chipped or broken item when you unpack your order, please notify us at once so that we may note it on your contract, and not charge you for it.

DAMAGE WAIVER – We offer an optional damage waiver of 8% of the rental charges on selected items. This optional damage waiver covers the lessee for 100% of the first $100.00 in damage only. All broken and damaged items must be returned. This waiver does not cover lost items or items not returned. All items not returned will be considered lost and the lessee will be responsible for payment of any additional charges. The credit card left as security will be used for this payment. Damage waiver does not apply to boxes, containers, cutlery, garment racks, cooking equipment, wedding arches and accessories, or linen. Please ask for details.

PRIVACY – Your privacy is important to us. Party Stuff & U-rent-It shall disclose the customer’s personal information only with the consent of the individual or where permitted or required by law. All personal information shall be handled in accordance with the provisions of the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Party Stuff & U-Rent-It Privacy Policy.

 

 

 

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